Crypto FAQ
Gain deeper crypto insights and fast-track growth with our AI analytics. Make data-driven decisions for outstanding results.
Your security is our top priority. Sunfort Portdex employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations in Australia and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guides with 24/7 support
- Risk-free demo to practise with virtual funds
- Automation tools that handle the heavy lifting for you
- Start from just and build your skills as you trade!
Withdrawals to bank cards are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We generate revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden fees — you’ll always see the exact transaction amount before you confirm.
Yes! Sunfort Portdex is available in most countries worldwide (98+ and growing). Simply choose your country during registration to confirm availability and view localised payment options. We comply with all local regulations to keep your trading safe and compliant.
- AI‑powered recommendations – Discover personalised coin suggestions matched to your risk profile
- Ready-made portfolios - Curated bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy/sell alerts for leading cryptocurrencies
We provide 24/7 support through live chat and email at info@. For urgent issues, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, the FCA, and CySEC]
- Routine audits by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's laws
- KYC checks required where legally mandated
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Your Funds Are Secure
- Bank-level security (like your internet banking)
- 95% of assets are held offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA/SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you encounter any issues with your trading partner’s support, contact us and we’ll work to resolve the matter.
Support Hours
Our customer service team is available 24/7, year-round. On the rare occasion immediate access isn’t available, rest assured our support specialists will address your request as quickly as possible.
